Privacy Policy

At IronDevs X ERP, we respect your privacy, and it is our core priority to keep your personal and business data secure. In this privacy policy, we have explained how we collect, process, use and safeguard your information that you provide us to get our ERP consulting and other Odoo ERP services. You must agree to all the terms in our privacy policy when you access our website and provide your information to get our services.

User Information We Collect

Personal Information

When you interact with our website or our services, we may collect your:

  • Full Name
  • Email Address
  • Contact Number
  • Company Name / Organization Name
  • Project Requirements / Business Details

Mainly, we collect this data when you fill in contact forms, send consultation requests or inquire about services. This information helps us provide personalized solutions and helps us effectively respond to all the queries.

Operational Business Data and ERP Data

We are an ERP service provider, and we may process business-related data such as:

  • Operational workflows
  • Inventory information
  • Financial data
  • CRM and customer data
  • System integration data

We use this data for system integrations, ERP migrations, project execution and ERP implementation purposes.

Technical Logs and User Activity Data

We may automatically collect certain user activity and technical information when any user accesses our website:

  • IP address
  • Browser type and version
  • Device type
  • Visited site pages
  • User interaction time

We collect this data through cookies, server logs, and analytics tools, and this data helps us improve website performance and user experience. This information also helps us enhance security features on our website, detect technical errors and fix them.

How We Use Your Information

We use the data and information we collect to:

  • Provide personalized ERP consultation, customization and implementation services.
  • Customize Odoo ERP applications, modules and workflows to meet your system requirements.
  • Communicate with you to provide updates on ongoing projects, share proposals, and inquire about your projects.
  • Improve our website performance, service quality, and user experience.
  • Offer ongoing technical support, maintain your ERP system and provide training.
Data Sharing Policy

We clearly state that we do not rent, trade or sell your essential business information and personal data to any third-party service providers. We strictly protect your data and maintain your confidentiality. In some cases, we may have to share your data with only trusted service providers such as hosting companies, cloud storage services, ERP integration partners, analytics tools, and IT support vendors. We may disclose your information to authorities and law enforcement agencies to comply with applicable laws, regulations, legal processes, and valid governmental requests. Your information may also be transferred in the event of business transfer, merger, acquisition, or sale of assets, but we will make sure that your information is protected.

Data Security and Data Retention

We take advanced and industry-level security measures to keep your information secure all the time. We use advanced encryption tools to share your data from your devices to our database and systems. We use reliable and secure cloud hosting to host and manage your business data to avoid data loss issues and unauthorized data access. We implement access control and authentication systems, and only verified users will be able to access sensitive business information.

Please note that we only retain your information for as long as we need it to fulfill business-related purposes. We retain your personal and business information to complete your project, provide ongoing support and comply with legal obligations. We safely anonymize or delete your data when it is no longer required for any business purposes.

Cookies and User Activity Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, improve website performance, analyze user behavior and improve the overall performance of our services. If you do not want us to collect your browser cookie information, you can disable cookies in your browser settings.

External Vendors and Service Partners

Based on project requirements, we may have to rely on or integrate with third-party service providers and share information with them to complete the project. These service providers generally include:

  • Secure cloud hosting platforms
  • Third-party payment gateways
  • Analytics tools and services
  • ERP integrations

All of these service providers have their own privacy policies, and we recommend you review their privacy policies beforehand.

Your Data Protection Rights

Based on applicable data protection laws and on your location, you may have the right to protect your data in many ways, such as:

  • You may request details about the personal information we hold about you and how we use it.
  • You may have the right to request that we update your information to correct it or complete it. You may also have the right to request that we delete your personal information from our end according to applicable data protection laws.
  • You may withdraw your consent anytime to stop us from processing or sharing your data, but this request will not be applicable to the processes carried out before your consent withdrawal request.
  • You may request that we send you a copy of all of your personal and business information that we have.

International Data Transfers

We serve all types of local and international businesses and provide customized and advanced ERP solutions. As we serve global clients, your data may be processed and stored in different countries, and every country has its own data privacy laws, but we still make sure that your data remains protected. We take advanced and professional security measures to keep your personal and business information safe from unauthorized access, data misuse and data loss. However, there is no guarantee that any data transmission over the internet or electronic storage system is completely secure. We use commercially acceptable means and sources to protect your data, but we cannot guarantee absolute data security. We recommend that users take appropriate data protection precautions at their end when they share sensitive business information online.

We may change our privacy policy from time to time, and we will post all the changes on this page and update the effective date when necessary.

Questions about this policy?

If you have questions about how we handle your data or wish to exercise your rights, contact our team and we will respond as soon as we can.

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